Returns & Exchanges
At Mood, we want you to feel as good as you look, which is why we offer a seamless 30-day return policy for all unworn apparel. If your purchase doesn't perfectly match your vibe, we are here to help you find the right fit or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Package Your Items
Place the original items with all tags attached into the reusable shipping bag or a sturdy box of your choice.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned garments, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing